DialNook

Support

Last updated: November 3, 2026

We are here to help with your account, numbers, calls, texts and payments.

Contact us

Please write from your account's email address and include the DialNook number involved, so we can find your account quickly. Never send us your sign-in code.

Report abuse

To report spam, harassment, fraud or any other misuse of a DialNook number, email support@dialnook.com with the number, date and time. For anything involving a child, see our Child Safety Standards.

Common questions

Which numbers can I call?

US and Canadian numbers. Calls to other countries, premium numbers and emergency numbers are not supported.

Can I send texts?

Not yet. You can receive texts on your DialNook number; sending is not available at this time.

Why did my call not connect?

Check your internet connection and your credit balance. A call needs credits for at least one minute.

What happens if I do not renew my number?

The number is kept for 3 grace days after the renewal date, then released.

How do I delete my account?

In the app go to Settings → Delete Account, or follow the steps on the Delete your account page.